FAQ

There are a few ways that you can best care for your sunglasses. We recommend taking them off with both hands to keep them in shape and never putting them face down to avoid scratching the lenses. It is also best to avoid wearing them on your head to help keep them in shape.

You should also check them regularly for loose screws and tighten them with a small screwdriver whenever necessary. Keeping a care kit is also recommended so that you can easily clean your sunglasses when needed. This kit should include a cloth, lens solution and screwdriver.

We suggest regular maintenance to ensure lenses and temples remain secure. This service is provided free of charge at any BrightEyes store.

We recommend carrying your sunglasses in a sturdy case when not in use. If you are not able to put them in a case, we recommend putting them somewhere they won’t get scratched or crushed.

It is best to use a gentle lens solution to clean your sunglass lenses. Never wipe the lenses when they are dry, as there may be dust particles that scratch them. We also recommend not wiping your glasses with rough materials such as paper towels, as this can cause scratches as well.

Here are the steps we recommend:

• Wash dust and grit from your lenses under cold running water.
• Dry with a microfibre cloth. Do not clean with a tissue.
• Allowing salt or chlorinated water to dry on your sunglasses can cause corrosion to metal parts and may cause the lenses to be scratched if wiped with a dry cloth.
• Do not leave your sunglasses on the dashboard or console of your car, as distortion and damage may occur to frames and lenses from excessive heat.
• To avoid hinge and screw damage, remove sunglasses from your face with both hands.
• To avoid scratched lenses, never place your sunglasses face down.
• Always store your sunglasses in their case for extra protection.
• Never wear your sunglasses on your head, as this can cause the frame to stretch and lenses can become loose.

In Australia, sunglasses must meet the Consumer Goods (Sunglasses and Fashion Spectacles) Safety Standard 2017 and be tested before sale. The Standard sets performance requirements, including UV protection, for all sunglasses and fashion spectacles sold in Australia.

It defines five lens categories, according to the amount of UV radiation and visible light that passes through the lens (AS/NZS 1067.1:2016):

Different lens categories suit different uses, so what you need the glasses for decides the category. If you want UV protection, look for sunglasses with at least a category 2 lens. These reduce glare and give a medium to high level of protection.

A general rule of thumb is to choose the opposite of your face shape. If you have a round face, look for square geometric shapes; if you have a more square face, consider rounded or curvy frames. Heart-shaped faces suit aviator or cat-eye styles, and oval faces can wear any of these.

Make sure you don’t have to keep pushing your glasses up your nose by choosing a pair that fits well. Try on different styles to check that the bridge and the arms fit your face. Any BrightEyes store will fit and adjust them free.

A good-quality, versatile pair gets the most wear for your money. Using the rules above, and thinking about your current wardrobe to choose the right colour, you can wear your sunglasses with almost every outfit. Tortoiseshell or plain black complement most outfits.

We deliver to Australia, New Zealand, Fiji, Papua New Guinea and Vanuatu.

All Australian orders are sent via Australia Post Standard, Express Delivery, or StarTrack FPP. International orders are sent via Australia Post Standard or Express. Shipping charges are calculated and displayed at checkout.

Your order may be subject to import duties and taxes, including VAT. BrightEyes is not responsible for these charges if applied.

Yes, you will receive tracking information from dispatch to doorstep. Check your customer account or confirmation email for your tracking information.

• Orders under $99 can choose Standard Postage for $12.50 or Express Postage for $15.00.
• Orders over $99 receive free Standard Shipping automatically at checkout.
• Orders over $99 can also choose Express Postage for $15.00.

All orders are processed within 1–3 business days, Monday to Friday, excluding public holidays. Order processing begins once your payment has been received.

As soon as your order is dispatched, you will receive a shipping confirmation email that includes your tracking information.

You can view your tracking details at any time by logging in to your customer account or by checking the shipping confirmation email sent to your registered email address.

Please note that shipping and dispatch times are a guideline and may vary. You may experience slightly longer delivery times during peak periods, promotional events, or due to unexpected delays from our courier partners.

Customers are responsible for the details provided at the time of purchase to successfully process and deliver the order.

Parcels do not require a signature on delivery and will be left in a safe place at the address. If you need signature on delivery for your order, this must be added into your order notes at checkout.

Yes, we deliver to PO Boxes.

If you’re looking to return or exchange your order, we’re here to help.

Returns are accepted within 30 days of purchase.

• Refund to your original payment method
• Exchange for another item
• Store credit (redeemable in selected BrightEyes stores)

Please note that customers are responsible for return shipping costs.

If your order arrives damaged, please email online@brighteyes.com.au with your order number and photographs of the damage.

No refunds will be given for purchases of gift cards.

Phone: 1800 178 251

Start a return

We do not give refunds if you have made a wrong selection, changed your mind or damaged your sunglasses through misuse.

No refunds will be given for purchases of gift cards.

Where possible, BrightEyes offers a repair service for products that are outside their warranty period or are not covered by warranty.

Repair costs are assessed depending on the product and the type of repair required.

We’ll always advise you of any repair costs before proceeding and payment may be required before repairs commence.

As a courtesy to our valued customers, BrightEyes will provide a repair service for any products not covered by the warranty or past the warranty period, where possible and for a charge.

Repair charges will be assessed depending on the product and the nature of the repair required. Prior to conducting any repairs, we will advise you of any charges and may request payment in advance.

Limited warranty against breakage: while every care is taken by our suppliers to ensure screws remain tight, they may loosen with wear. We recommend regular maintenance to ensure lenses and frames remain secure. Lack of regular maintenance may result in lens or frame damage.

BrightEyes offers a limited warranty on its own licensed brands, covering breakage due to defects in material and workmanship for a period of 3 to 12 months from the date of purchase.

The duration of the warranty period will reflect the value of the product purchased. Scratched lenses are considered normal wear and are not covered under warranty.

If the product is returned to the BrightEyes store where it was originally purchased within the warranty period, and is deemed to be under warranty, we will, at our discretion, either repair or replace the product.

BrightEyes does not determine warranty coverage for third-party brands. If it is not clear whether the fault is the result of a defect or misuse, it may be necessary for the item to be returned to the respective manufacturer for assessment.

You will be responsible for any expenses incurred in returning the product to us and collecting it. We will be responsible for any other expenses if the product is deemed a warranty.

If the damage is not due to a defect in material or workmanship, we will contact you to see if you want us to conduct repairs at your cost.

No refunds will be given for purchases of gift cards.

Warranty provider: BrightEyes Retail Pty Ltd, ACN 48 094 942 533, PO Box 144, North Lakes QLD 4509. Phone 1800 178 251. Email enquiries@brighteyes.com.au.

To use the welcome discount code you must have one or more items in your cart. Discount codes cannot be used on gift cards.

1. At checkout, click ‘Add discount’.
2. Enter the discount code provided to you.
3. Click ‘Apply discount’.

Only one discount code can be applied per order. Multiple discount codes cannot be entered or redeemed at once.

• Afterpay
• American Express
• Direct deposit
• Gift card
• Mastercard
• PayPal
• Visa
• Zip

• Openpay
• Zip
• Afterpay
• American Express
• Gift card
• Mastercard
• Visa
• Cash

Unfortunately we do not offer layby online. We do offer two buy now, pay later options: Afterpay and Zip. All of our stores offer layby; find your closest store.