Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email (payment must be received prior to shipping). You will receive an email notification when your order has been shipped.

For all Tracking information please check your Customer Account or the Email that was sent to your registered email address upon confirmation of shipping. https://www.brighteyes.com.au/_myacct/login

 

Domestic Shipping Rates and Estimates

All orders within Australia are sent via Australia Post Standard or Express Delivery or Star Track FPP.

Shipping charges for your order will be displayed at checkout.

Orders under $99 are charged a flat rate of $12.50 postage.

Free Standard Shipping on orders over $99

Free Express Shipping on orders over $159

 

International Shipping

All International orders are sent via Australia Post Standard or Express. 

We offer international shipping to the following countries:  Canada, Czech Republic, Denmark, Fiji, France, Germany, Greece, Italy, New Zealand, Papua New Guinea, Poland, Sweden, Switzerland, United Kingdom, United States, Vanuatu, Malaysia

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. BrightEyes is not responsible for these charges if they are applied and are your responsibility as the customer.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available with the courier.

For domestic orders - If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at online@brighteyes.com.au with your name and order number, and we will investigate it for you.

For international orders - If you haven’t received your order within 45 business days of receiving your shipping confirmation email, please contact us at online@brighteyes.com.au with your name and order number, and we will investigate it for you.

 

Shipping to P.O. boxes

We ship to P.O. Boxes and Parcel Lockers within Australia.

 

Refunds, returns, and exchanges.

https://www.brighteyes.com.au/returns-policy/

We accept returns within 30 days of purchase, if the item is unused and in its original condition we will refund, exchange, or apply a store credit for the full order amount minus the shipping costs for the return and/or the shipping cost to send the item to you.

In the event that your order arrives damaged in any way, please email us as soon as possible at online@brighteyes.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at online@brighteyes.com.au.