BrightEyes Online Return Policy

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer returns within 30 days of purchase, please note that you will be liable for the cost of the return freight. You can return your product for store credit (can be used in selected stores), an exchange, or a refund to the original payment method.

In the event that your order arrives damaged in any way, please email us as soon as possible at online@brighteyes.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

T. 1800 178 251.

E. online@brighteyes.com.au

Please note the following exceptions to our return and refund policy:

• Returned items must have tags still on and be returned in original product packaging.

• Returned items must have no visible signs of wear or use.

To initiate a return, please complete the following steps:

1. Reply to your order confirmation email to request which product/s you would like to return or email us at online@brighteyes.com.au

2. Print the return shipping label that you will receive a link to via email.

3. Send all items back to us BrightEyes using the label provided. (Please note, if you choose to send your item back using a different method and your parcel is lost in transit, we are unable to assist with a lost parcel claim)

Ray-Ban & Oakley Smart Glasses

Ray-Ban & Oakley Wearables x Meta sunglasses cannot be returned for an exchange or refund once the security seal has been removed off the box.

Please ensure that you are certain you want to keep your purchase when you remove the security seal and open your brand-new Ray-Ban or Oakley Wearables x Meta sunglasses.

Ray-Ban & Oakley Wearables x Meta sunglasses products are excluded from all sale events & promotions in-store and online.

Additional Information

• Once you item has been delivered back to BrightEyes warehouse, please allow 2 business days for your refund, exchange or store credit to be processed.

• Any damaged / used items that are returned will be posted back to the customer at their expense and no refund, exchange or store credit will be processed.

Cancelling Orders Prior to Dispatch

We understand that there may be times you wish to cancel an order, and we aim to accommodate these requests whenever possible. Please note that all inquiries are handled in the order they are received. As a result, there may be instances where our warehouse processes and ships your order before our customer service team is able to action a cancellation.

Orders placed through our website are assumed to be intended purchases. Once an order has been dispatched from our warehouse, it can no longer be cancelled. If your order has already shipped, you will need to follow our Returns & Exchanges process, and you will be responsible for covering the return shipping costs should you wish to receive a refund, exchange, or store credit.

To help prevent unnecessary shipping fees or delays, we recommend contacting our customer service team as soon as possible if you wish to cancel an order. Our team will confirm whether your order can be stopped prior to dispatch.