FAQ

There are a few ways that you can best care for your sunglasses. We recommend taking them off with both hands to keep them in shape and never putting them face down to avoid scratching the lenses. It is also best to avoid wearing them on your head to help keep them in shape.

You should also check them regularly for loose screws and tighten them with a small screwdriver whenever necessary. Keeping a care kit is also recommended so that you can easily clean your sunglasses when needed. This kit should include a cloth, lens solution and screwdriver.

We recommend carrying your sunglasses in a sturdy case when not in use. If you are not able to put them in a case, we recommend putting them somewhere they won’t get scratched or crushed.

It is best to use a gentle lens solution to clean your sunglass lenses. Never wipe the lenses when they are dry in order to avoid scratches as there may be dust particles. We also recommend not wiping your glasses with rough materials such as paper towels as this can cause scratches as well. Be extra careful when cleaning prescription sunglasses as these lenses can be more delicate than non-prescription lenses.

Here are the steps we recommend:

1. Wash dust and grit from your lenses under cold running water.
2. Dry with a microfibre cloth. Do not clean with a tissue.
3. Allowing salt or chlorinated water to dry on your sunglasses can cause corrosion to metal parts and may cause the lenses to be scratched if wiped with a dry cloth.
4. Do not leave your sunglasses on the dashboard or console of your car as distortion and damage may occur to frames and lenses from excessive heat.
5. To avoid hinge and screw damage, remove sunglasses from your face with both hands.
6. To avoid scratched lenses, never place your sunglasses face down on a surface.
7. Always store your sunglasses in their case for extra protection.
8. Never wear your sunglasses on your head, this can cause the frame to stretch and lenses can become loose

No matter the type you choose, in Australia, sunglasses are required to meet the standards set out by the Consumer Goods (Sunglasses and Fashion Spectacles) Safety Standard 2017 as well as be tested prior to sale. This Standard specifies a range of performance standards, including UV protection for all sunglasses and fashion spectacles available in Australia. The Standard defines five categories of lens, according to the amount of UV radiation and visible light that is able to pass through the lens. The Standard also specifies lens dimensions (width and height) and transmittance (visible light), detection of signals, optical quality, coverage (Category 4 only) safety requirements.

Categories of sunglasses and fashion spectacles according to the Australian/New Zealand Standard AS/NZS 1067.1:2016

As we mentioned above, there are different lens categories so what you need the glasses for will determine the lens category needed. If you are wanting UV protection then we recommend looking for sunglasses with a minimum category 2 lens. These will be effective in reducing glare and provide a medium to high level of protection.

A general rule of thumb when choosing a sunglass shape is to go with the opposite of your face shape. If you have a round face look for square geometric shapes or if you have a more square face consider rounded or curvy frames. Heart-shaped faces are best suited to aviator or cat-eye style glasses and oval faces can opt from any of the above.

Make sure you don’t have to constantly push your glasses up the bridge of your nose by making sure the glasses you buy fit you well. Try on different styles to make sure that the bridge and the frame’s arm fits your face well.

Sunglasses can be a great investment so choosing a pair that is of good quality and versatile will mean that you get the most out of your money. Using the above rules as well as considering your current wardrobe to determine the right colour for you will allow you to wear your sunglasses with almost every outfit you have. We recommend a tortoiseshell or plain black to compliment most outfits.

We deliver to Australia, New Zealand, Fiji, Papua New Guinea and Vanuatu.

We send all orders within Australia via Australia Post Standard or Express Delivery satchels or Star Track FPP. For international orders, we use Australia Post Standard or Express.

Yes, you will receive tracking information from dispatch to doorstep. Check your Customer Account or Confirmation Email for your tracking information.

• Orders over $99.00 are FREE STANDARD SHIPPING
• Orders over $159 are FREE EXPRESS SHIPPING and
• All orders under $99.00 are charged a $12.50 flat rate.

Orders received before 1pm Mon-Fri will in a majority of cases be posted the same day. For orders placed after 2pm or on weekends shipping will take place the following business day.

Occasionally we will need an extra day or two to ship certain items which are not held in stock.

You can expect to receive your order within 3-7 business days. We do not ship on Saturdays, Sundays, or holidays. New Zealand and Australian rural areas may take a little longer.

For orders above $159 a signature is required upon delivery. We recommend using a business address to ensure delivery can occur. If you are not in attendance when the parcel is delivered, you will receive an Attempted Delivery Advice Card with details on how you can collect your parcel from the nearest Australian Post outlet.

Yes, we deliver to PO Boxes.

We do not give refunds if you have made a wrong selection, changed your mind or damaged your sunglasses through misuse.

Online Store - If you have purchased your sunglasses from our Online Store and are not happy with them for any reason please let us know straight away by contacting our customer care office for assistance.

A. BrightEyes Customer Care
PO Box 208
Red Hill
QLD 4059 Australia

T. 1800 178 251.

E. enquiries@brighteyes.com.au

We will accept your returned items for exchange or full refund within 30 days of purchase, however there are a few conditions:

1. You must contact our customer care office for a Return Authorisation.
2. The product must be unworn and with swing tags and packaging intact.
3. You must return them using Australia Post insured and registered at your cost.

In Store - We do not give refunds if you have made a wrong selection, changed your mind or damaged your sunglasses through misuse.

No refunds will be given for purchases of gift cards.

Our repairs policies differ across stores. Check your local BrightEyes Repair & Breakage Policy for more detail.

As a courtesy to our valued customers, BrightEyes provides a repair service for any product not covered or past the warranty period. A repair charge will be assessed depending on the style of your returned product. Prior to conducting any repairs, we will advise you of any charges and request payment in advance. All shipping and handling costs related to the repair must be incurred by the customer.

BrightEyes warrants their sunglasses against breakage due to defects in material and workmanship from the date of purchase for a period of 3 to 12 months. You can read more about his policy here.

We do not offer warranty for sunglasses damaged through misuse or improper care. Check out our Sunglasses Care FAQ for more information on how you can ensure the protection of your sunglasses.

BrightEyes warrants their products against breakage due to defects in material and workmanship from the date of purchase for a period of 3 months to 2 years. The length of the warranty period (3-24 months) will reflect the value and brand of the product purchased. Scratched lenses are considered normal wear and tear and are not covered under warranty.

If the product(s) are returned to BrightEyes within the warranty period, and BrightEyes find the breakage was due to a defect in material or workmanship, the products will be repaired or replaced at our options and returned to the sender.

If it is not clear whether the fault is the result of a defect or misuse, it may be necessary for the item to be returned to the manufacturer for assessment to determine whether or not you are entitled to a replacement or refund. You will be responsible for any expenses in returning them to the supplier and collecting them. We will be responsible for any other expenses incurred.

While every care is taken by our suppliers to ensure screws remain tight, they may loosen with wear. We recommend regular maintenance to ensure lenses and frames remain secure. Lack of regular maintenance may result in lens or frame damage and this may not be covered under warranty.

In the event that the damage is not due to a defect in material or workmanship, we will contact you to see if you want us to conduct repairs at your cost.

Please note that the benefits given to you under this express warranty are in addition to other rights and remedies you have under the Australian Consumer Law and other laws. Our goods come with guarantees that cannot be excluded by the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to major failure.

Refunds will be given by refunding payments onto the credit or debit card used for the original purchase.

To use the welcome discount code you must have 1 or more items in your cart. Please note no discount codes can be used on gift cards.

1. Once you have reached the checkout you will need to click ‘add discount’
2. In the drop down box you will need to enter the discount code provided to you.
3. Click apply discount

Please note, only one discount code can be applied per order. Multiple discount codes cannot be entered or redeemed at once.

• AfterPay
• American Express
• Direct Deposit
• Gift Card
• Master Card
• PayPal
• Via
• ZipPay

• Open Pay
• ZipPay
• AfterPay
• American Express
• Gift Card
• Master Card
• Visa
• Cash

Unfortunately we do not offer laybys online. We do offer 2 buy now pay later options: AfterPay & ZipPay. All of our stores offer layby, to find your closest store please click here.